Booking conditions
Plain terms, written so there is nothing to argue about later. They apply to every booking with BkkPrivateCar.
A 50% deposit confirms every booking
A 50% deposit confirms the booking and holds the vehicle for your date. The balance is paid to the driver on the day, in cash, or by transfer beforehand if you prefer.
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Deposit and confirmation
A booking is confirmed only after a 50% deposit is received. The deposit reserves the specific vehicle and driver for your date and time. The remaining 50% is due on the day of travel, paid in cash to the driver or transferred in advance.
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What the price includes
Fuel, expressway tolls, parking fees, the driver’s wage and passenger insurance are included in every quotation. Attraction tickets, meals, accommodation and any activity fee are not included unless we state so in writing.
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Waiting time
Airport pickups include up to 60 minutes of free waiting after the aircraft lands. Hotel and city pickups include 15 minutes. Beyond that, waiting is charged by the hour at the rate stated in your quotation.
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Day charter hours and overtime
A standard day charter runs 10 hours from the agreed pickup time. Additional hours are charged at the overtime rate quoted before departure. We will always tell you the rate before you agree to the booking.
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Changes and cancellation
Changes made at least 24 hours before pickup are free of charge, subject to availability. Cancellations made less than 24 hours before pickup may forfeit the deposit. If we cancel for any reason within our control, the deposit is refunded in full.
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Luggage and passengers
Please book a vehicle that fits both your passengers and your luggage. If the group or the luggage exceeds what was booked, the driver may not be able to depart and a larger vehicle will be charged separately.
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Conduct and safety
Seat belts must be worn. Smoking and open alcohol are not permitted in our vehicles. Drivers may refuse to continue a journey where passenger behaviour makes safe driving impossible; no refund is given in that case.
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Delays beyond our control
We plan generous margins, but traffic, weather, road closures, protests and accidents can still cause delays. We are not liable for missed flights or events caused by circumstances outside our control, though we will always do what we can to help.
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Privacy
We collect only what we need to run your trip: name, contact, itinerary and flight details. We do not sell or share your information with third parties, and we delete enquiry records that do not become bookings.
Last updated: 7 September 2026